Privacy Policy

This Privacy Policy describes how xantea (xantea Limited) collects, uses, and protects your personal information when you visit our website and use our services. We are committed to protecting your privacy and handling your data responsibly and in accordance with applicable privacy laws.

Who We Are

We operate a website dedicated to helping seniors enjoy morning strolls along xantea's waterfront boardwalk and harbour ferry terminal. As the data controller, we are responsible for how we collect and use your personal information. Our commitment is to provide a safe, accessible, and enjoyable online experience for all our visitors, particularly seniors and their families seeking information about morning activities and outdoor recreation in Xantea.

Information We Collect

We collect information in several ways to improve our services and enhance your experience:

• Contact form data: name, email address, phone number, and message content when you submit inquiries
• Website usage data: pages visited, time spent on site, referral sources, and device information through analytics
• Cookie data: preferences, session information, and browsing behavior
• Technical data: IP address, browser type, operating system, and device identifiers
• Voluntary information: any additional details you choose to provide in communications

Legal Basis for Processing

We process your personal information based on the following legal foundations:

• Consent: when you submit contact forms or subscribe to communications, you consent to us processing your data
• Legitimate interest: we have a legitimate interest in understanding how visitors use our site to improve functionality and user experience
• Legal obligation: we may process data to comply with applicable laws and regulations in Canada
• Service provision: processing is necessary to provide information and respond to your inquiries

How We Use Your Information

We use the information we collect for specific, legitimate purposes:

• Responding to inquiries and providing customer support
• Improving website functionality and user experience
• Analyzing usage patterns to enhance content and services
• Sending requested information about morning activities and harbour routes
• Complying with legal obligations and resolving disputes
• Personalizing content recommendations based on your interests

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with trusted service providers who assist us in operating our website, subject to strict confidentiality agreements.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: retained for up to 24 months after your last interaction or request
• Analytics and usage data: retained for up to 14 months to track trends and improve services
• Server logs and technical data: retained for up to 12 months for security and troubleshooting purposes
• Cookie data: retained according to cookie expiration settings, typically up to 12 months
• Marketing communications: retained until you unsubscribe or request removal

After the retention period expires, we securely delete or anonymize your information. If you request deletion of your data, we will remove it within 30 days unless we are legally required to retain it.

Your Privacy Rights

You have important rights regarding your personal information:

• Right of access: you can request a copy of the personal information we hold about you
• Right to correction: you can request that we correct inaccurate or incomplete data
• Right to deletion: you can request that we delete your personal information, subject to legal obligations
• Right to restrict processing: you can ask us to limit how we use your data
• Right to data portability: you can request your data in a structured, portable format
• Right to object: you can object to certain types of processing, including marketing communications
• Right to withdraw consent: you can withdraw consent at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small files stored on your device that help us remember your preferences and track website usage patterns. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

We employ Google Analytics and similar tools to understand how visitors interact with our site. This data helps us identify popular content, optimize navigation, and improve accessibility for seniors and families. You can control cookie settings through your browser preferences, and most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect some website functionality.

Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These safeguards include encryption of sensitive data, secure server infrastructure, regular security audits, and restricted access to personal information on a need-to-know basis.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you have concerns about the security of your data, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to information collected through our website. We are not responsible for the privacy practices of third-party sites, and we encourage you to review their privacy policies before providing any personal information. We recommend exercising caution when clicking external links.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date at the top of this document. Your continued use of our website after any modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Supervisory Authority

If you believe we have violated your privacy rights or mishandled your personal information, you have the right to lodge a complaint with the appropriate supervisory authority. In Canada, you may contact the Privacy Commissioner of Canada (OPC), which is the federal independent authority responsible for investigating privacy complaints and protecting your right to privacy under federal privacy legislation. You also retain the right to pursue legal remedies through the courts.